FAQ's

Welcome to our FAQ, we are so happy to have you here as a customer.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times may vary depending on your location but generally range from 3-7 business days.

Do you offer expedited shipping?

Yes, we offer expedited shipping options at checkout for faster delivery. Simply select your preferred shipping method, and the estimated delivery time will be displayed before you complete your order.

What is your return policy?

We accept returns for unopened and unused products within 30 days of purchase. If you’re not completely satisfied, please contact us for assistance.

Orders

Below are some of are common questions about orders

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your delivery through our shipping partner’s website.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@firstdosecosmetics.com. We’ll do our best to accommodate your request if the order hasn’t already been processed or shipped.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, and Google Pay for secure and convenient checkout.

I didn’t receive my order. What should I do?

If your order hasn’t arrived within the estimated delivery time, please contact our support team at info@firstdosecosmetics.com with your order details. We’ll work quickly to resolve the issue and ensure your satisfaction.

Products

Below are some common questions about our products

What is this product for?

Our Natural Post-Lip Treatment is designed to care for lips after cosmetic procedures, providing gentle hydration and soothing comfort during recovery.

How do I use this product?

Gently apply a small amount to clean lips without applying pressure. Do not massage; allow the product to absorb naturally. For best results, apply 3 or more times per day, or as needed.

Is this product safe for sensitive skin?

Yes, our formula is crafted with gentle, clean ingredients, making it ideal for sensitive, post-treatment skin.

Does it contain parabens or sulfates?

No, our product is free from parabens, sulfates, and other harsh chemicals. It’s crafted with your safety and comfort in mind.

Can I use this product even if I haven’t had a cosmetic procedure?

Absolutely! While it’s designed for post-procedure care, the soothing and hydrating properties make it a great choice for everyday lip care as well.

Didn’t find your answer?

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